SQL Server Error : 15404, Severity: 16. Could not obtain information about Windo

SQL Server Error : 15404 Details

SQL Server Error: 15404
Severity: 16
Event Logged or not: No
Description:
Could not obtain information about Windows NT group/user ‘%ls’, error code %#lx.
Severity 16 Description:
Indicates general errors that can be corrected by the user.

Error Description:

The job failed. Unable to determine if the owner (Domain\VBR) of job L14-Server has server access (reason: Could not obtain information about Windows NT group/user ‘Domain\VBR’, error code 0x5. [SQLSTATE 42000] (Error 15404)).

“The job failed. Unable to determine if the owner (DOMAIN\administrator) of job Agent history clean up: distribution has server access (reason: Could not obtain information about Windows NT group/user ‘DOMAIN\administrator’, error code 0x5. [SQLSTATE 42000] (Error 15404)).”

Reading sql server error log location from SQL Query

Identifying SQL Server Error Log File used by SQL Server Database Engine can be done by reading SQL Server Error Logs. DBA can execute the XP_READERRORLOG extended stored procedure to read the SQL Server Error Log and search for its location used by the instance of SQL Server.

USE master
Go
xp_readerrorlog 0, 1, N'Logging SQL Server messages in file', NULL, NULL, N'asc'
Go

For other ways to read and find error log location please our artcile https://sqlserver-dba.co.uk/error-log/sql-server-identify-location-of-the-sql-server-error-log-file.html

Solution for Resolving the Error

When an invalid principal is supplied in authentication, the code 15404 is used. Impersonation of a Windows account also fails because the SQL Server service account and the Windows account’s domain do not have a full trust relationship.
Solution for Error SQL Server 15404
Verify that the Windows principal is there and that it is not misspelt.
If the error is caused by a lack of full trust between the SQL Server service account and the Windows account’s domain, one of the following actions can be taken to fix it:
For the SQL Server service, use a user account from the same domain as the Windows user.
If SQL Server uses a machine account such as Network Service /Local System, the domain holding Windows User must trust the machine.

 

In Simple words, Active Directory is refusing access to your SQL Agent. The Agent should be running under an account that is recognized by domain controller.

SQL Server Error Code 15404 and solution summary

SQL Server Error: 15404
Severity: 16
Event Logged or not: No
Description:
Could not obtain information about Windows NT group/user ‘%ls’, error code %#lx.